FAQ

 

General

☕️Do you make specialty coffee?

Specialty coffee is assessed and regulated by the Specialty Coffee Association. A specialty coffee must achieve a taste test score of at least 80 and have a certain level of traceability to the washing station. At JUNGLE, we only offer specialty coffees.

☕️Are your coffees only available in whole beans?

It is possible to grind your beans if you leave a comment with your order or email us with your order number. We recommend that you grind your coffee before each preparation to preserve its quality. 

☕️Are your coffee bags recyclable or compostable?

Our bags are recyclable.

☕️Where do you roast your coffee?

We roast all our coffees in the southwest of Montreal at the Canadian Roasting society where you also purchase our coffees.

☕️What is third-wave coffee?

Third-wave coffee originated on the West Coast of the United States in the early 2000s. This movement sees coffee as a local product. The focus is on cultivation, production methods and quality, as well as understanding each player from farm to cup.n

Brewing Tips

☕️How should I store my coffee?

Store your coffee in a cool, dry place away from direct sunlight. Avoid refrigeration or freezing, as this can affect flavour.

☕️What’s the best way to brew your coffee?

Our coffees work well with a variety of brew methods—pour-over, French press, espresso, and more. We recommend starting with a 1:15 coffee-to-water ratio and adjusting to taste.

☕️How do you keep coffee fresh?

All our bags have a valve that prevents coffee oxidation. Simply reseal the bag after each use.

☕️How long will my coffee stay fresh?

All our coffees are freshly roasted. We recommend that you grind your coffee before each preparation to preserve its quality. In this way, your coffee can remain fresh for between 4 and 5 weeks. Afterwards, it will lose a little flavour (nothing too dramatic), but nothing more.

Shipping & Delivery

☕️Where do you ship?

We currently ship across Canada and offer international shipping to select regions. Shipping options and rates are calculated at checkout. Shipping is free in Canada with orders over 60$ and free in the United-States with orders over 100$.

☕️How long does shipping take?

Orders are usually processed within [2–3 business days], with delivery times ranging from [3 to 5 days] depending on your location and postal services.

Returns & Satisfaction

☕️Our products are final sales.

Subscriptions

☕️Do you offer a coffee subscription?

Yes! You can subscribe to receive your favorite coffee regularly. Choose your delivery frequency and cancel or modify anytime.

Allergies & Dietary Info

☕️Is your coffee allergen-free?

Yes, our coffee contains no allergens, additives, or flavourings. It’s naturally gluten-free and vegan.